Shipping policy

Awarded provides digital products and services only. We do not ship any physical goods by mail or courier.

1. Digital Product Delivery

For all templates, guides, courses, and other digital items:

  • Delivery method: Products are delivered electronically via:

    • Download link on the order confirmation page and/or

    • Email sent to the address provided at checkout.

  • Delivery timing: In most cases, access is available immediately after payment is completed.

  • File formats: Products are typically provided in formats such as PDF, Excel, Word, or similar digital formats, as described on the product page.

2. Services & Custom Work

For consulting, RFP services, or other done-for-you offers:

  • Service access: Details, next steps, and any related materials are delivered via email and/or a shared workspace (e.g., calendar invite, project portal, or shared drive, as described in the service agreement).

  • Timelines: Timelines and milestones are outlined in your proposal, service agreement, or the product description for that service.

3. No Physical Shipping

Because Awarded does not sell or distribute physical goods:

  • No shipping carriers are used (USPS, UPS, FedEx, etc.).

  • No physical shipping fees will be charged at checkout.

  • No physical delivery times or tracking numbers will be provided.

4. Order Confirmation & Access Issues

After completing your purchase, you should receive:

  1. An order confirmation email, and

  2. A delivery email with access links or instructions (for digital products and/or services).

If you do not see these emails:

  • Check your spam/junk folder.

  • Verify that the email address entered at checkout is correct.

  • If you still don’t see your materials, contact us at [support@award edrfp.com] (update to your real support email), and include:

    • Your name

    • Order number

    • Date of purchase

We’ll review your order and resend the access information.

5. Email Changes & Access Updates

If you need to update the email associated with your purchase (for example, changing from a personal email to a work email), contact us at [support@awardedrfp.com] with:

  • Your original order email

  • Your order number

  • The new email address you’d like linked to your account

Once verified, we’ll update records and resend access details to the new email.

6. Refunds & Cancellations

Any refunds, cancellations, or changes to your order are governed by our Refund & Cancellation Policy, which you can review here: [link to your Refund & Cancellation Policy].

7. Policy Changes

Awarded may update this Shipping & Delivery Policy from time to time to reflect changes in products, services, or processes. The “Last updated” date at the top of this page will indicate the most recent revision.